Canton: errors during wallet creation

Incident Report for DFNS

Resolved

This incident has been resolved.

Posted Nov 20, 2025 - 20:55 UTC

Monitoring

A fix has been implemented. We are monitoring the results.

Posted Nov 20, 2025 - 17:16 UTC

Update

A fix has been implemented and will be deployed soon.

Posted Nov 20, 2025 - 16:54 UTC

Update

We are continuing to work on a fix for this issue. Tests are ongoing.

Posted Nov 20, 2025 - 13:36 UTC

Identified

The issue has been identified. A fix is now being developed and should be deployed in the next hours.

Posted Nov 20, 2025 - 09:20 UTC

Investigating

We are currently investigating an issue preventing some customers to create new Canton wallets on the Dfns shared validator. Impacted customers get an "Internal Error" response.

Posted Nov 19, 2025 - 12:00 UTC

This incident affected: Blockchain Networks (Canton).